How to place an order


Ordering with Hello, Charlie is easy. You can order at any time on our website at www.hellocharlie.com.au , or you can phone us on 1300 725 876.


To place an order through the website, you can browse for products through the navigation bar on the left hand side of each page. You can also search for products by entering specific search terms in the search box at the top right of each web pages. You can browse by brand, or by price within the categories.


Once you would like to purchase a product, you enter the quantity and add it to your shopping cart by clicking 'Add to Cart'.


When you have chosen all your products, click the 'Proceed to Checkout' button in your shopping cart.


Quick Shop


If you know what you want, you can quickshop by adding products to your cart directly from category or brand pages.


New Customers


If you are a new customer, you can choose to create an account or to check out as a guest. If you create an account, you'll find it easy to track your orders, reorder the same items and find copies of invoices.


Returning Customers


If you are a returning customer, simply enter your email address and password (default password is your surname).


You can change your password at any time by logging into 'My Account' and then 'Your Account Details'.

Add any items you wish to your shopping cart.


When you are ready to finalise your order, go to 'View Cart' and click 'Proceed to Checkout' or choose to pay with PayPal express.


Clicking 'Proceed to Checkout' will take you to a page where you can select your shipping address or choose to add another.


You will then be asked to choose your shipping method.


The next step is to confirm your order. Please enter any comments or order instructions here, as well as any Gift Voucher or Coupon codes.


You can then choose your payment methods. If you have chosen to pay by direct deposit, you will see instructions for making payment.


You will receive an order confirmation immediately via email with your order number.