We respect your right to privacy. To that end, we collect two types
of information. The first type is anonymous information. For instance,
we may collect information to tell us that 100 people visited this site
today, but we do not know who they are.
The second type of information we collect is personal information. To
place your order, you will provide us with contact information, i.e.
your name, email and delivery address, and financial information, ie.
your credit card number and expiry date. When we transfer and receive
this sensitive personal information, we redirect you to a secure server.
Our secure server does not keep a record of your card details.
If we have trouble processing your order, we will contact you using
the information that you provided. This information is only used for
delivery and billing purposes and to fulfill your order.
We may also use your personal details to let you know of any specials
and new products where you have opted to receive our newsletter. If you
do not want to receive this information, simply click the 'unsubscribe'
link on the email, and you will be immediately removed from our mailing
list.
If ever you want to us to add to your order, or make a refund to your
credit card, we will ask you again for your credit card information.
Please feel free to call us back if you don't want to give us your card
details when we call you. We never sell or share our customers personal
information, nor do we sell or share our customers email addresses.
If you have any questions about our privacy policy, please feel free to contact us at info@hellocharlie.com.au or on 1300 725 876.
We share information with third parties only as detailed in our Privacy Statement.