Hello Charlie

Managing your account 2

• How do I change my account details?
• I've forgotten my password. Can I reset it?

Placing an order 14

• How do I place an order with Hello Charlie?
• How do I log into my Hello Charlie account or create a new account?
• Do I have to create an account to order with Hello Charlie?
• By what time does an order have to be placed to get same business day dispatch?
• How do I use a store credit?

View all 14

Wishlists and Gift Certificates 3

• How do I use the Hello Charlie wishlist feature?
• How do I purchase items from a wishlist/gift registry list?
• Do you have Gift Certificates?

Shipping 6

• What are the shipping costs?
• Which postal companies do you use for your deliveries?
• Can I pickup my order, rather than have it shipped?
• What is the expected delivery time for an order?
• What happens to my order if I am not at home when it is delivered?

View all 6

Tracking an order 2

• How do I track the status of my order?
• What do I do if my parcel hasn't arrived?

Product returns 2

• I've changed my mind about a product. Can I return it?
• What do I do about faulty items?