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Knowledge base
General
FAQ
6
How do I contact Hello Charlie?
Does Hello Charlie have a store I can visit?
Why buy from Hello Charlie?
How does the Loyalty Programme work?
Do you have ideas or comments on our website?
View all 6
Policies
2
What is Hello Charlie's Privacy Policy?
What is Hello Charlie's Security Policy?
Reviews
2
Our Customers ♥ Us!
Why can I only review one product every ten minutes?
Ordering
Managing your account
2
How do I change my account details?
I've forgotten my password. Can I reset it?
Placing an order
14
How do I place an order with Hello Charlie?
How do I log into my Hello Charlie account or create a new account?
Do I have to create an account to order with Hello Charlie?
By what time does an order have to be placed to get same business day dispatch?
How do I use a store credit?
View all 14
Wishlists and Gift Certificates
3
How do I use the Hello Charlie wishlist feature?
How do I purchase items from a wishlist/gift registry list?
Do you have Gift Certificates?
Shipping
6
What are the shipping costs?
Which postal companies do you use for your deliveries?
Can I pickup my order, rather than have it shipped?
What is the expected delivery time for an order?
What happens to my order if I am not at home when it is delivered?
View all 6
Tracking an order
2
How do I track the status of my order?
What do I do if my parcel hasn't arrived?
Product returns
2
I've changed my mind about a product. Can I return it?
What do I do about faulty items?
Product Information
Out of stock products
4
Babyluxe
Jackson Reece wipes
Grovia wipes
Flexibath
Sizing
1
What nappy size should I buy?
General product information
1
What to do when baby's nappy is leaking
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